Question 1

What kinds of situations do you help individuals with?

Accepted Answer

Account compromise (email, iCloud, Google, banking), stalkerware on phones or laptops, AirTag and physical-tracker detection, identity theft, romance scam investigation and recovery, divorce-related digital forensics, custody case digital evidence, harassment and cyberstalking documentation, privacy services and data-broker removal, business-email-compromise on small businesses, and forensic phone extraction for civil cases. If your situation is digital and harmful, it's likely within scope. The first call is free and clinical — we tell you whether forensic work is the right answer for what you're facing.

Question 2

How is this different from a generic IT support shop or geek-squad service?

Accepted Answer

IT shops fix devices and reset passwords. Forensic work is fundamentally different: it documents what happened, identifies who did it (when possible), preserves evidence to court-admissible standards, and produces a written report you can use legally. The training, tools (Cellebrite, Magnet AXIOM, X-Ways), and chain-of-custody discipline are all different. If your situation has a legal dimension or you may need to prove what happened, an IT shop will not get you there.

Question 3

How urgent is my situation? Can you handle same-day work?

Accepted Answer

Phone consultation is available same-day for active situations — credible immediate threats, ongoing account compromise, ransomware on a small business, abuse situations where evidence is at risk. Field work and forensic imaging is scheduled within 24-48 hours for urgent cases, with court-deadline-driven cases getting priority. After-hours phone calls go to Quinn or one of two senior leads, not an answering service. We do not have a 24/7 SOC for individual clients — the urgency model is human availability rather than automated monitoring.

Question 4

What does cost typically look like?

Accepted Answer

You have two ways to work with us. Run the investigation yourself in the SleuthX tool for $995 once — lifetime access, with usage metered from a prepaid balance you top up anytime. Or have our team do it for you in a done-for-you device package: $2,000 for one device, $5,000 for three, $7,000 for five, each including the $995 lifetime license. Anything beyond a package — more devices, or complex multi-device and longstanding cases — is scoped per case at a flat $400/hour, with no multipliers. Sliding-scale pricing is available for survivors of domestic abuse, elder fraud, financial-loss situations, and stalking — that conversation happens on the first call. Pro-bono is available case-by-case for advocate or attorney referrals. The first consultation is free and we don't bill for it.

Question 5

Will my situation stay confidential?

Accepted Answer

Yes. Engagements run under written NDA from the first consultation. The practice does not share case details with anyone outside the engagement without written consent. Where the engagement is structured under your attorney's privilege, the work product is also legally protected from discovery. Survivor cases in particular are handled with explicit attention to safety and disclosure boundaries.

Question 6

What if I'm not sure what kind of help I need?

Accepted Answer

Call. The first consultation is free, takes 30-60 minutes, and is a clinical conversation about facts: what happened, what concerns you, what you've tried. If we determine simpler steps would resolve your situation (police report, IC3 filing, platform-native account recovery, attorney consultation), we'll tell you and decline the engagement rather than upselling. If forensic work is the right answer, we'll tell you what would be involved before any commitment.

Personal Cybersecurity Services for Individuals and Families

What this service does

What we will not do

How an engagement begins

Why this work matters

Quinnlan Varcoe

A confidential, structured engagement.

Confidential Consultation

Scoped Engagement

Investigation and Findings

Frequently asked by individuals

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