For Individuals & Families

Hacked account investigation for an account someone else took over

Hacked account investigation for email, cloud and social accounts. An examiner documents the sign-ins, devices and changes for a bank, the police or a lawyer.

What this service does

When your email, Google, Facebook, or bank account is hacked, the platform's own sign-in steps are how you get back in. They do not tell you how it happened.

A hacked account investigation documents how the attacker got in, what they reached, and whether they left a foothold in forwarding rules, OAuth tokens, or a changed recovery phone.

You get a written record of what happened, for a bank, the police or a lawyer. Engagements are confidential.

A device examination is a fixed price set by the number of devices, and anything beyond a package is scoped in writing before you sign.

Quinn (Founder and CEO) sets the methodology every engagement runs under and reviews case findings before they leave the practice; the practitioner team executes the technical work under her methodology.

What this means for you

Google, Facebook, or Gmail account hacked?

The platform's own sign-in steps stop at giving you the account back. They do not tell you how the attacker got in, what they read, or whether they still have a foothold.

An account takeover examination answers exactly that. Common follow-on vectors we check: SIM swap attack recovery when your phone number was hijacked, and identity theft investigation when exposed data started showing up in new accounts.

And when the person who got in is someone you know, a partner or ex who knew your passwords and had your phone, the safe recovery order is different: what to do if someone has access to your phone.

What the report records about who signed in, from where, and when

When the compromise is part of something larger, such as stalking or harassment, an insurance claim, a divorce or a restraining-order matter, the question stops being "how do I get back in" and becomes "what can I show about how my account was reached, and when."

We reconstruct the account-access timeline from the login, device, and IP records the platforms retain, preserve it under a documented chain of custody, and write it up as forensic documentation designed to support your police report, your insurance claim, or your attorney's filing.

We do not promise to name the individual behind an anonymized login. Attribution to a specific person usually needs subpoena power we do not have. But we produce the evidentiary record that the people who do have it can act on.

How an engagement begins

  1. Confidential consultation. NDA-protected. 30-60 minutes. Direct conversation, no sales process.
  2. Signed engagement. A fixed price set by the number of devices. You sign the agreement and the chain-of-custody form before any work starts.
  3. Examination and report. A written report with the hash values, the method, the tools and their versions, and the exhibits.

Why this work matters

Quinn holds 9 active certifications across GIAC, a methodology informed by her own work as a contractor inside Fortune 50 enterprise environments.

Fixed fee by number of devices. You see your exact price before you sign.

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How We Work

A confidential, structured engagement.

01

Confidential Consultation

A direct conversation with Quinn, the founder and CEO who oversees every engagement. NDA-protected. No sales process.

02

Signed Engagement

The price is fixed by the number of devices. Before any work starts, you sign the agreement and the chain-of-custody form.

03

Examination and Report

A named examiner works the devices and accounts you sent and writes a report with the hash values, the method, the tools and their versions, and the exhibits.

Certified Expertise

GIAC

Frequently asked about account compromise

What does it cost, and can I pay over time?
A device examination is a fixed price set by the number of devices: one, two to three, or four to five. Each price includes a set number of examiner hours. You can start with one device, and you can ask about paying over time. You see your exact price before you sign.
Where are you, and do I have to send my phone?
We are based in Naples, Florida, and examine devices in Naples and in California. Before any work starts you sign one page: the agreement and the chain-of-custody form. The agreement you sign explains how to hand over or ship your device.
What if the examination finds nothing?
We do not promise a result. You get a written report on completion covering each device and each account you sent, whatever it shows.
Can you show who did it?
An examination can show what happened on a device or account, and when. It often cannot show who was behind it, and we will not tell you it can.
Will police, a court or my lawyer take it seriously?
We cannot promise how police, a court or a lawyer will treat the report. We can tell you what it contains: the hash values, the method, the tools and their versions, and the exhibits.
What happens next, and how long does it take?
You sign the engagement letter, and your card is charged when you sign. Most examinations are finished one to two weeks after you sign, provided your devices reach us promptly. If you need it sooner, ask us to rush it.
Is this a person or an AI?
This line is answered by the SleuthX team, and by the SleuthX assistant, an AI, when the team cannot pick up. A named examiner examines your device and signs the report.
Whose device can you examine?
We examine only a device you own. Before we start, you sign a form stating that you own it. If that statement is false, the evidence can become unusable in court.
What should I do right now if my account was just compromised?
If the person who got in may be a partner or ex, changing a password can alert them, so make a safety plan first, on a device they can't access. Otherwise, if you can still access the account, change the password from a clean device, turn on two-factor authentication with an authenticator app (not SMS), and review recent sign-in activity. Then sign out of every other session. Most account compromises involve more than the password (a changed recovery email or phone, OAuth tokens issued to attacker apps, planted mailbox forwarding rules), and a new password alone does not reach those. The sooner the examination happens, the more of that record is still there.
How is a forensic examination different from a password reset?
A password reset stops the attacker from signing in with the stolen password. A forensic examination records which sessions were active and from where, lists the apps the attacker may have authorized for themselves, finds inbox forwarding rules and filters that send future mail elsewhere, checks the recovery email and phone for changes, reads the metadata for what the attacker accessed, and produces a written report you can act on (insurance, law enforcement, civil litigation). Without that record, an attacker can keep access through OAuth tokens and forwarding rules after a password change.
What if I lost money through the account?
We do not recover lost money. The report documents how the account was reached and what was done with it, for your bank, an insurer, the police or a complaint to the FBI's IC3.
Does the examination look past the one account?
Yes. We map the broader exposure: other accounts that share the compromised credentials, and third-party services holding stored payment methods or personal data. The report lists what was found, in order of priority.

Ways to work with us

Self-serve tool

$200/mo billed monthly

Fully automated digital forensics you run yourself. SleuthX automates a digital investigation end to end, from collecting and analysing the evidence to a report with every finding cited.

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Done-for-you

Device packages for 1 to 5 devices. Fixed fee by number of devices. You see your exact price before you sign.

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Enterprise

$200/seat/mo plus $5/device/mo

Team tier, with frontier reasoning, analyst escalation, and team billing.

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Trusted by partners across the practice

DAS Health
Exhibit A Cyber
Ally Security
KIRO Group
Black Mirage
Kalles Group
Gridware
CQR
Archstone Security
Cyvergence
Sentinel Cyber
Cloud Underground
Seron Security
Hexen
Koru Risk Management
DAS Health
Exhibit A Cyber
Ally Security
KIRO Group
Black Mirage
Kalles Group
Gridware
CQR
Archstone Security
Cyvergence
Sentinel Cyber
Cloud Underground
Seron Security
Hexen
Koru Risk Management